tk Responsible Gaming
Gaming should be a form of entertainment — not a source of stress or hardship. tk believes that safe and informed play is the foundation of genuine enjoyment. On this page you will find ways to set limits, how to recognise early warning signs, and where to get help if you need it.
What Responsible Gaming Is and Why It Matters
Casino games and sports betting are a form of entertainment — much like going to the cinema or travelling, where you set a budget and enjoy yourself within it. At tk, we believe every player has the right to stay in control of their play, and that having the right information and tools is what makes that possible.
Gambling problems develop gradually — they can start with small signs and later grow into serious financial and family difficulties. Being alert in time and seeking help when needed is the sensible approach. tk's Terms and Conditions include various rules on responsible conduct that apply to all members.
A few important principles to keep in mind: it is not realistic to expect a regular income from gambling; chasing losses by placing bigger bets is dangerous; and using gambling to cope with stress or sadness is harmful in the long run. Our FAQ section has more information on account management and safe play.
Self-Limit Tools
tk helps you stay fully in control of your play. Using the tools below, you can set your own limits on how much you spend and how long you play.
Deposit Limit
Set a maximum amount you can deposit per day, per week, or per month. Once the limit is reached, no further deposits can be made during that period.
Session Time Limit
Set a limit on how long you play in one sitting. Once the time is up, the system will automatically end the session and suggest you take a break.
Temporary Break
Temporarily close your account for a set period (from 1 day up to 6 weeks). During this time, logging in or placing bets will not be possible.
Permanent Self-Exclusion
If you want to close your account for a long period or permanently, submit a self-exclusion request. Once active, reopening the account is very difficult.
Play History Review
When you log in to your account, you can view your full betting history, win and loss records, and deposit and withdrawal history.
Direct Support
For any limit setting or account break, contact the support team via 24/7 live chat or email — assistance is available in both Bengali and English.
Early Warning Signs
Gambling problems do not always appear all at once. If you notice any of the following signs in yourself or someone close to you, it is time to be careful.
- Spending beyond your budget and feeling regret afterwards, yet doing the same thing again next time.
- A tendency to place bigger bets to "quickly win back" money that was lost.
- Hiding from family or friends how much you are gambling or how much you have lost.
- Setting aside money for gambling even when struggling to cover essential expenses such as rent, food, or education.
- Repeatedly turning to gambling to cope with stress, loneliness, or sadness.
- Repeatedly failing to stop playing, or feeling uneasy when you do stop.
- Unable to focus on work, studies, or family responsibilities.
Some Principles for Healthy Play
Following these habits will help keep gaming at the level of entertainment.
Budget First, Play Second
Only play with money you can afford to lose without it affecting your household. Set a monthly budget before you deposit.
Set a Time Limit
Decide in advance how long you will play, and stop when that time is up — even if you are on a winning streak.
Entertainment Is the Goal
Play with the mindset that a win is a bonus, and a loss means you still got entertainment out of it. Do not treat it as a source of income.
Where to Get Help
Acknowledging a problem is the first step toward solving it. Help is available from any of the sources listed below.
tk Live Chat Support
Our support team is available on live chat 24 hours a day, 7 days a week. Let us know directly about an account break, a limit request, or any concern — you can speak in Bengali.
Contact by Email
If you prefer to seek help confidentially, write to us by email. tk support email: [email protected] — you can send any responsible gaming request in Bengali.
Family and Loved Ones
Talk openly with a trusted family member or friend. The empathy and support of someone close can often be more effective than professional help.
Professional Counselling
For behavioural issues, consult a mental health professional. In Bangladesh, counselling for gambling-related problems is available at both public and private mental health centres.
Financial Advice
If you are in debt or facing a financial crisis, speak with a trusted financial adviser. The sooner the problem is addressed, the easier it is to resolve.
Self-Assessment
Ask yourself regularly — is playing still enjoyable, or is it becoming compulsive? Once you find an honest answer, you can take action yourself.
Read our Privacy Policy to understand how your personal information is kept safe. Support requests are completely confidential and do not affect your account in any way.
Protection of Minors
You must be at least 21 years old to open an account at tk and to take part in any betting or casino activity. Age is verified at registration, and additional identity documents may be requested in cases of doubt.
If there are any minors in your household, make sure they cannot access your account. Keep your password private, and if you share a device, log out at the end of each session. It is recommended to use parental control software for children and teenagers.
If you suspect a minor is attempting to create a tk account, please notify our support immediately.
Anyone under the age of 21 is strictly prohibited from using this site. This rule exists to protect users — no exceptions.