tk's Privacy Policy

tk casino (referred to below as "tk", "we" or "us") is an online gaming and betting platform operated for users in Bangladesh. We handle the information you share with us while using our website tkcasino.cam with great care and responsibility.

This privacy policy explains what personal information we collect, why we collect it, where and how it is stored, and what rights you have over your information. This policy works alongside our Terms and Conditions and both documents should be read together.

By using any of tk's services, you are explicitly consenting to this privacy policy. If you have any objection to any part of this policy, please contact us or stop using our services.

tk collects different types of information in different situations. The categories of information collected are described in detail below:

2.1 Registration and Identity Verification Information

When creating an account, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — to confirm the 21+ age requirement)
• Mobile number
• Email address
• User-chosen password (stored in encrypted form)
• Identity document details (National ID or passport — for account verification when required)

2.2 Financial Transaction Information

During deposits and withdrawals, we record mobile wallet transaction details such as bKash, Nagad or Rocket account numbers, transaction amounts, and transaction dates and times. This information is essential for financial accountability and fraud prevention.

2.3 Usage Information

When you use the tk platform, we automatically collect the following information:

• IP address and device type
• Browser type and version
• Operating system information
• Date, time and duration of website access
• Details of which pages you visited and which games you played
• Betting history and gaming activity statistics

2.4 Communication Information

When you contact our customer service team via live chat or email, the content of that conversation is recorded and stored. This helps us improve our service quality and maintain continuity in future communications.

tk uses your information for the following legitimate purposes:

• Account management: Creating, verifying and keeping your account secure.
• Service delivery: Ensuring the correct operation of the games you play and bets you place.
• Financial processing: Completing deposits and withdrawals and maintaining transaction records.
• Fraud prevention: Detecting and preventing unauthorised use of accounts, money laundering and other dishonest activity.
• Customer support: Resolving your enquiries and issues.
• Communications: Sending important account updates, transaction confirmations and security notifications.
• Promotional communications: Sending information about bonuses and offers with your consent — you can opt out at any time.
• Service improvement: Running analysis to improve platform performance and the user experience.
• Responsible gaming: Monitoring playing patterns to provide responsible gaming tools and support where needed.

We do not use your information for any purpose beyond those stated here. Selling personal information to commercial third parties is against our policy and we never do so.

To keep your personal information secure, tk applies multiple technical and procedural safeguards.

4.1 Encryption Technology

SSL (Secure Sockets Layer) encryption is used during data transfer, keeping all information exchanged between your browser and our servers secure. Passwords are never stored in plain readable form — they are processed and stored using advanced hashing algorithms.

4.2 Access Controls

Access to personal information is granted only to staff members for whom that information is essential to their work. Each staff member's access is logged and reviewed regularly.

4.3 Data Retention Period

Information is retained for as long as your account is active and, after account closure, for a specified period as required by applicable legal obligations. Financial transaction records in particular may need to be retained for an extended period.

4.4 In the Event of a Security Breach

If a security incident occurs, we are obliged to notify affected users as quickly as possible. Notification will be sent via the registered mobile number or email address.

tk does not sell your information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Limited necessary information may be shared with technical partners who assist in operating our platform. This includes payment processing services (bKash, Nagad, Rocket), game software providers and cybersecurity services. These partners may only use the information for the specific purpose of providing their service and are also bound by strict confidentiality agreements.

5.2 Legal Obligations

Information may need to be disclosed due to court orders, lawful requests from government authorities or legal obligations. In such cases we try to keep the scope of disclosure to a minimum and, where possible, notify you in advance.

5.3 Fraud and Abuse Prevention

In cases of suspected money laundering or serious fraud, relevant information may be provided to the appropriate authorities.

The tkcasino.cam website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that help the website remember your preferences and activity.

6.1 Essential Cookies

These cookies are necessary for the core functioning of the website — maintaining login sessions, security verification and keeping your betting session active. Disabling these cookies will prevent the website from working properly.

6.2 Functionality Cookies

These cookies are used to remember your language preference, theme settings and other personalisation choices.

6.3 Analytics Cookies

Anonymous statistics are collected to understand which parts of the website are used most and where there is room to improve the platform.

You can reject or delete most cookies by changing your browser settings. Keep in mind, however, that disabling essential cookies will disrupt account access and many core services.

As a tk member, you have the following rights over your information:

7.1 Right to Access

You can request at any time to know what information we hold about you. We will respond in writing within 30 working days.

7.2 Right to Correction

If there is any error in your information, you can request that it be corrected. Identity verification may be required to change your name, mobile number or email address.

7.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations or ongoing financial disputes.

7.4 Right to Object to Processing

You can contact us directly at any time to opt out of marketing communications or to object to any specific aspect of how your information is processed.

7.5 Right to Data Portability

You can request that your information be provided to you in a structured, commonly readable format.

All casino and betting activity at tk is for persons aged 21 or over only. We do not knowingly collect or store information from any minor.

Date of birth is verified at registration, and if a person under the age of 21 is identified on any account, that account will be suspended immediately. Any funds in the account will be returned to the registered mobile wallet.

If you believe that a minor is operating an account on tk, please notify our customer service team immediately.

Financial information is particularly sensitive, so separate safeguards are in place for it.

9.1 Protection of Payment Information

Transaction details processed through bKash, Nagad and Rocket are secured in accordance with the respective mobile financial service provider's own security standards. tk will never ask for your mobile wallet PIN or OTP — if anyone claiming to be a tk representative asks for this information, refuse outright and let us know.

9.2 Retention of Transaction Records

A record of every deposit and withdrawal is retained for the long term. If a dispute arises over any transaction, these records are used to resolve it.

9.3 Bonus-Related Information

Records of tk bonus claims, wagering progress and cashout history are stored. This information is used to ensure bonuses are used correctly and to prevent abuse.

If you have any questions about this privacy policy, wish to make a request regarding your information, or have a complaint, you can contact us through any of the following:

10.1 Live Chat

Our customer service team is available 24 hours a day, 7 days a week via live chat. Support is available in both Bengali and English.

10.2 Email

For detailed privacy requests or written complaints, contact us at: [email protected]

10.3 Policy Change Notifications

If any significant change is made to this privacy policy, we will send a notification to the registered email or mobile number. For minor changes, the "Last Updated" date shown at the top of the page will be updated.

To learn more about tk, read our About Us page. For answers to common questions, check our FAQ section.