FAQ
Questions about deposits and withdrawals at tk and your account
From opening an account to depositing money, withdrawals, identity verification, using the mobile app and login issues — this page brings together detailed answers to the questions Bangladeshi players ask most. Read tk's terms and conditions for more details. All sections are listed below.
Questions by category
Withdrawals
How long it takes to withdraw to bKash, Nagad or Rocket, whether you can withdraw at night or on weekends, and what you need to do to withdraw bonus funds — find the answers in this section.
Yes, tk withdrawals run 24 hours a day, 7 days a week. Whether it is night or a public holiday, you can submit a withdrawal request at any time. Funds normally reach your bKash, Nagad or Rocket wallet within 10 to 45 minutes.
Occasional short delays may occur due to technical issues on the bank or mobile network side.
Withdrawing from tk to bKash normally takes 10 to 45 minutes. The same timeframe applies to Nagad and Rocket.
Once your withdrawal request starts processing, a confirmation message is sent to your registered number.
If you have not received the funds after 45 minutes, contact tk live chat directly.
Yes, but the wagering requirement must be met first. For example, depositing ৳1,000 adds a 120% bonus of ৳1,200.
The wagering on that bonus is ৳1,200 × 25 = ৳30,000 — meaning you must place a total of ৳30,000 in bets before bonus winnings can be withdrawn.
Until wagering is complete, only the original deposit amount can be withdrawn, not the bonus portion.
Yes, under tk's rules withdrawals can only be sent to a wallet registered in the player's own name.
Sending funds to a bKash, Nagad or Rocket number belonging to someone else is not possible. This is to prevent fraud and protect each player's own money.
It is essential that the name on the account matches the name on the wallet during verification.
The minimum withdrawal amount at tk is ৳500. The system will not accept a withdrawal request for less than this.
Before withdrawing, make sure your account has sufficient balance and that any applicable wagering requirement has been met.
Following responsible gaming guidelines is important for everyone.
Verification and documents
When identity verification is required, which documents are needed, and why name matching matters — find that information in this section.
tk may request verification when you submit a large withdrawal for the first time, or if unusual activity is detected on your account.
In addition, a verified account is required to receive birthday rewards or VIP benefits.
Completing verification as early as possible makes using the service more straightforward.
Verification at tk is primarily for the player's own protection. It confirms that the account is being operated by its real owner and that
no one else can use the account in your name. Age verification also confirms that the player is 21 or older,
which is required for all casino and betting activity in Bangladesh.
Usually, a clear photo or scan of a National ID (NID), passport, or driving licence is accepted.
Make sure the document is not expired and that all details, including your name, are clearly visible.
The name on the document must exactly match the name given during account registration.
If you have any questions, contact tk support.
Yes, this is very important. The name you provided when registering your tk account must match the name on your bKash, Nagad, or Rocket
wallet. If the names do not match, your withdrawal request may be rejected. So register with the correct details from the start.
Once account verification is complete, the withdrawal process becomes smoother. In addition, a verified account is required to receive the birthday tk reward (maximum ৳1,500, wagering 10x).
A verified account also helps when moving to higher tiers in the tk VIP programme.
Deposit Questions
Why a deposit did not go through, how to deposit with bKash, what the minimum deposit amount is — all answers are in this section.
The minimum deposit at tk is ৳300 — this applies to all payment methods and all game categories, from slots to
live casino. Just deposit ৳300 to start playing hundreds of slot games including Fortune Tiger and Gates of Olympus in the tk Slots section.
Log in to your tk account and go to the "Deposit" option. Select bKash, enter the amount, and send money to the bKash number shown by tk.
Enter the payment reference number correctly. After a successful payment, the amount is usually added to your tk balance within a few minutes.
First, wait a few minutes, as there can sometimes be a slight delay due to network issues.
If the money still has not arrived, get the transaction ID or screenshot from your bKash / Nagad / Rocket transaction history and report it via tk live chat.
The support team will resolve the matter promptly.
Currently, deposits at tk can be made through three mobile wallets: bKash, Nagad, and Rocket.
Rocket is the mobile financial service of Dutch-Bangla Bank. All three methods accept a minimum deposit of ৳300.
You can choose any method — all are secure and fast.
tk does not charge any separate service fee for deposits.
Your mobile wallet provider (bKash, Nagad, or Rocket) may apply its own transaction charges — check that service's terms for details.
No additional fee is deducted from the tk site.
Account & Login
Trouble logging in, forgot your password, how to log in on a new device — find answers to all these questions here.
A tk account username can generally use English letters and numbers. A password should be at least 8 characters long, and using a mix of
uppercase letters, lowercase letters, and numbers makes it more secure. It is recommended not to use easily guessable passwords (such as your date of birth or 123456).
On the tk login page, click the "Forgot password?" option. Enter your registered mobile number or email and
an OTP will be sent. Verify the OTP and create a new password. The whole process usually takes just a few minutes.
If you have trouble, get help via live chat.
No, according to tk's policy, each person may open only one account. If multiple accounts are found, they may be closed and
the balance and bonuses of both accounts may be cancelled. If you think you already have an old account, contact the support team instead of registering again.
Changing your name after registration is limited, as it is linked to the verification process. To update your mobile number or email,
contact tk support directly and confirm your identity with your ID document.
The support team will verify your identity and help make the necessary changes.
Yes, you can log in to tk from any device using the correct username and password. When logging in from a new device for the first time,
there may be an OTP verification step for security. Confirm the login using the code sent to your registered mobile number.
Mobile Use
Which devices work well with tk, what to do if pages are slow, where to get the app — answers to all mobile-related questions are here.
tk's website can be used directly from a browser on Android and iOS smartphones and tablets.
The best experience is on an updated version of Chrome, Firefox, or Safari. You can also play from a desktop or laptop.
Some features may not work correctly on older browsers.
As a first step, clear your browser's cache and cookies — on Android: Chrome Settings > Privacy > Clear browsing data;
on iOS: Safari Settings > Clear History and Website Data. Then refresh the page.
Also check your internet connection and close any extra tabs you have open. If the problem persists, try using the app.
Yes, the tk App is available for both Android (APK) and iOS.
The app is available through official channels — visit tk's official source for details.
The app offers all the same features as the browser version and runs faster on mobile.
More information about the tk APK is available on a separate page.
Yes, you can add a shortcut to the tk site on your home screen without downloading a separate app.
On Android, open the site in Chrome and select "Add to Home screen" from the menu; on iOS, tap the Share button in Safari and choose "Add to Home Screen".
This creates an icon like an app, and you can open the site directly from there.
Yes, all sections of tk — including live casino, slots, and cricket betting — work fully on mobile devices.
Placing live bets on IPL, BPL, or T20 World Cup matches is easy to do on mobile. With a fast internet connection, you will have no trouble viewing live streams and real-time odds.
Start playing at tk — 120% welcome bonus
120% bonus on your first deposit, up to ৳15,000. Wagering 25x bonus. Minimum deposit just ৳300.
Log in to tkHave more questions? We are here to help
If you did not find the answer on this page, do not worry — tk's support team is available 24 hours a day, 7 days a week. Support is available in both Bengali and English. Contact us through any of the channels below.
Live Chat
Chat directly on the site
Email Support